Shipping & Returns

 

Shipping Domestic

Orders are shipped via FedEX ground and ship within 1–3 business days, with exceptions for custom orders. Expedited orders placed on Saturday & Sunday will ship on Monday, and are dependent on inventory. You will receive an email notification with a FedEX tracking number when your order ships. 

Shipping International

International shipping rates vary according to destination country. International tax and duties are not included in our shipping cost; the recipient is invoiced for this after the items are purchased. Once the invoice is paid for, the package will ship.

Contact us with your shipping address, order details, and estimated cost for a shipping quote

Returns

We do not warranty our ceramic tabletop products from purchase except for proven defects in manufacture. If you encounter issues with your Sylvanware, please email hello@sylvanclayworks.com with details and we will help resolve the issue. We do not process Exchanges or Refunds unless there is an issue with the quality of the product or it brakes in shipment.