Frequently Asked Questions

How to Purchase My Products

 

  • You can buy our work HERE at our website! We do not have any stockists or a storefront. It is exclusively all on our e-commerce site. If what you would like to purchase is sold out, check out our NEXT RESTOCK page.

  • Typically, our work sells out in 1-5 minutes. We know this is fast and a little overwhelming. There is a high demand for our work and we can only make so much. We hope that does not deter you from trying.

  • Know what you want. Stay updated with what is being restocked and when it is restocked. Create a customer account and have your lock page password handy. We have a great guide for all of the tips you need for a smooth checkout HERE

  • Desktop - Click the icon on the top right of your screen and create an account

    Mobile - Click the ‘Sign in’ button on the bottom left of your screen

    For both, make sure you create your own unique password. This is not where you enter the ‘first access password’, so please do not use it for your personal account.

  • For Newsletter Restocks, this will be self-explanatory right before the update. We create a protected lock screen for the shop page so we can update our inventory and our customers can not buy everything before it’s ready.

  • Typically, our shop updates are every 1-3 weeks or so. You can learn more about them HERE. The best way to stay in the loop is through our newsletter, Sign up HERE

  • No, not by request. We seldom offer that option due to stress and high demand.

  • Yes! On each individual product page where it typically says “add to cart” you can add your email. This does not sign you up for the newsletter. It is signing up to get an email when that specific item will be back in stock. Signing up for the waitlist does not mean saving your place in line for that item. It is purely to receive an email when that item is back in stock and to let us know what the demand is for our products.

 

Our Palettes

 

  • They range in size, therefore they will range in weight. The Moon Palettes are between 5 oz and 2 lb. Medium Palettes are 1.5 lb and Large Palettes are between 4-5 lbs. For each individual item, it will have the weight listed under the product description.

  • Glaze is essentially glass, so any type of paint will wipe away stain free! They are ideal for all paints. If you are worried about a certain paint staining, we would suggest to try it out on a thrifted ceramic item first.

  • We would say they are semi-permanent ... basically until we can’t stand making them anymore. So get one while it’s there!

  • Yes! If you are using watercolors, we recommend letting your paint dry and rehydrate it when you would like to use it again! To keep your palette safe, a laptop box or something similar works very well (especially because they come with a cushion in the box already) and if you do have some wet paint, plastic wrap does the trick.

  • The short answer is no. All of the palettes are handmade and hand glazed. This naturally comes with imperfections when you are dealing with chemical reactions in the kiln. Common approved imperfections will be glaze “waves”; the glaze has character to it… it’s not just flat white. and Speckles from the magnesium and other minerals in the clay.

 

Shipping

 

  • Shipping ceramics carefully, efficiently and in an eco-friendly way is a bit more complicated than one would think! Our shipping fees not only cover the postage for the shipment, but also my time, my employees time, and shipping materials (boxes, tape, peanuts, stickers, tissue paper, crinkle paper, marketing materials, labels, ink, gas, etc… you get the idea). We create a flat rate fee based upon weight for each country.

  • We do not refund shipping for combined shipments. Combining shipments takes time out of our day and makes our process during packaging a bit more complicated. We do automatically combine shipments to be eco-friendly and for the customers convenience... We know tracking multiple packages is always a pain. You can find more information about that HERE

  • We do! If you can’t find your country listed, please e-mail hello@sylvanclayworks.com to see if it can be added to our list.

  • Primarily USPS, but sometimes UPS or FedEx for larger shipments.

  • We pack our products with a minimum 2” clearance. Every item is wrapped in brown paper and hexcel paper; and we use eco-friendly packing peanuts that pads the items as well. We have had a great record with items arriving safely. Click HERE to learn more about our eco-friendly shipping.

  • You can find them HERE

 
 

Still have questions???