The exact date and time of each restock will be announced in the Newsletter and socials. Setting an alarm for the restock time is highly recommended, as is already being logged into your customer account. Sometimes products sell out within 1-5 minutes after the shop is open; I know that is fast and hope it does not deter you from shopping with me. I do my best to have enough in stock, but I like to always remind my customers that;

“I am an Artist and a one women show, not Amazon.”

For Newsletter First Access Restocks, my shop will be password-protected while I am updating the inventory. You can find the lock page password in your newsletter emails. This lock page password will not work until the exact time of the restock. With that in mind, if you are not signed up for the newsletter, you might have a hard time buying your desired products in the first 10 minutes of the restock

My shop restocks are announced on my Instagram, newsletter and website at least 1 week from the restock date. Every once in a while, I will have a surprise restock for my newsletter followers. If you would like to stay in the know, click HERE to sign up!

If you would like to see what I am currently working on, you can stay up to date on my instagram

Please keep in mind while waiting for my small batches; I have so many products that I can not get to all of them in one month or even every quarter. But if you sign up for the newsletter or waitlist, you will know when something has been restocked. I typically update a couple items each restock and cycle through all of my products throughout the year.

If you are not able to purchase something during the update window, don’t worry! The Waitlist feature is SUPER helpful to both you and me! 

On each individual product page where it typically says “add to cart” you can add your email. This does not sign you up for the newsletter. It is signing up to get an email when that specific item will be back in stock. Signing up for the waitlist does not mean saving your place in line for that item. It is purely to receive an email when that item is back in stock and to let us know what the demand is for our products.

The waitlist is not a pre-order. It only notifies you when the item you sign up for will be available for purchase. You'll get a quick link to the product page of your waitlist item. It’s great for me because I get to see what the demand is for my merchandise and what inventory I should focus on for my next restock. Please let me know! The waitlist option is where it says: 

Get notified by email when this product is back in stock.

No, not by request. We seldom offer that option due to stress and high demand.

The Customer account is separate from the newsletter. It helps for a speedy checkout and you can see all of your orders as well as your personal information saved. That information is only visible to you. I can not go in and see your cc information. Click the ‘Sign In’ button in the menu bar and create a profile. Before the shop update, you can log into your account and have it ready to go! This feature is HIGHLY recommended and essential to purchase some of our most popular inventory.

Desktop - Click the icon on the top right of your screen and create an account

Mobile - Click the ‘Sign in’ button on the bottom left of your screen

For both, make sure you create your own unique password. This is not where you enter the ‘first access password’, so please do not use it for your personal account.

Every ceramicist knows there there is 10-30% failure rate in creating pottery. When something goes wrong with my work, rather than throwing the flawed pieces in the trash, I discount them for my customers!

I keep them separate from my mint condition pieces so not to add any confusion when checking out. “Seconds” come with rubber bumpers attached or a set of rubber buttons to level the warped ceramic. All items will be marked down according to the severity of the flaw (warping, glaze irregularities, etc.). Please read the product description for an explanation of the specific flaw.

Please sign up for my newsletter to be notified when they will be available

You can buy our work HERE at our website! We do not have any stockists or a storefront. It is exclusively all on our e-commerce site. If what you would like to purchase is sold out, please sign up for the waitlist for that item on it's product page.

As a Newsletter subscriber, you get some great perks including first access to the shop restocks! If you would like to purchase something from me, it’s important to stay in the loop with my newsletter updates HERE

”I can’t find my welcome email.” I hear this a lot and almost everyone that can not find it, finds it in their promotions folder or their spam folder. Because I use pictures in our emails and I am a business... unfortunately, they tend to go to those places. BUT, if you add hello@sylvanclayworks.com to your contacts, you should see it every time!

I promise we do not spam; I only email about important dates/times, surprise restocks, new policies, discount codes, or behind the scenes stuff. At the most, we send 1-5 emails a month.

They range in size, therefore they will range in weight. The Moon Palettes are between 5 oz and 2 lb. Medium Palettes are 1.5 lb and Large Palettes are between 4-5 lbs. For each individual item, it will have the weight listed under the product description.

Glaze is essentially glass, so any type of paint will wipe away stain free! They are ideal for all paints. If you are worried about a certain paint staining, we would suggest to try it out on a thrifted ceramic item first.

We would say they are semi-permanent ... basically until we can’t stand making them anymore. So get one while it’s there!

Yes! If you are using watercolors, we recommend letting your paint dry and rehydrate it when you would like to use it again! To keep your palette safe, a laptop box or something similar works very well (especially because they come with a cushion in the box already) and if you do have some wet paint, plastic wrap does the trick.

The short answer is no. All of the palettes are handmade and hand glazed. This naturally comes with imperfections when you are dealing with chemical reactions in the kiln. Common approved imperfections will be glaze “waves”; the glaze has character to it… it’s not just flat white. and Speckles from the magnesium and other minerals in the clay.

Shipping ceramics carefully, efficiently and in an eco-friendly way is a bit more complicated than one would think! Our shipping fees not only cover the postage for the shipment, but also my time, my employees time, and shipping materials (boxes, tape, peanuts, stickers, tissue paper, crinkle paper, marketing materials, labels, ink, gas, etc… you get the idea). We create a flat rate fee based upon weight for each country.

We do refund excess shipping for combined shipments . We do automatically combine shipments to be eco-friendly and for the customers convenience... We know tracking multiple packages is always a pain. You can find more information about that HERE. If you had order combined and you did not get a refund, you mot likely did not have excess shipping costs or we missed emailing you! You can always email us at hello@sylvaclayworks.com to check on your orders.

We do! If you can’t find your country listed, please e-mail hello@sylvanclayworks.com to see if it can be added to our list.

Primarily USPS, but sometimes UPS or FedEx for larger shipments.

We pack our products with a minimum 2” clearance. Every item is wrapped in brown paper and hexcel paper; and we use eco-friendly packing peanuts that pads the items as well. We have had a great record with items arriving safely. Click HERE to learn more about our eco-friendly shipping.

You can find them HERE