Restock dates and times are announced in my First Access Restocks newsletter and on my instagram sylvanclayworks. I recommend setting an alarm and logging into your account beforehand, as items can sell out within minutes. I know that is fast and hope it does not deter you from shopping with me. I do my best to have enough in stock!

Newsletter subscribers get first access to restocks with a password provided in the email. This lock page password will not work until the exact time of the restock on the shop page. Without subscribing, securing items in the first 10 minutes may be challenging.

Restock dates are announced via Instagram, newsletter, and website at least a week in advance. Newsletter subscribers may also enjoy surprise restocks. Sign up HERE to stay updated! Follow on Instagram to see current projects.

Note: My product restocks are in small batches and rotate throughout the year, so signing up for the newsletter or waitlist ensures you don’t miss out.

The Waitlist lets you receive an email when a specific item is back in stock. On each product page, where it says “Get notified by email when this product is back in stock,” you can add your email to the waitlist for that item.

This does not sign you up for the newsletter or hold a place in line. It’s simply a notification system to keep you informed and help us gauge demand for our products.

When the item restocks, you’ll receive an email with a quick link to the product page. If you miss the restock, you’ll need to sign up for the waitlist again to be notified next time.

No, not by request. We seldom offer that option due to stress and high demand.

A customer account is separate from the newsletter and is highly recommended for a faster checkout experience. It lets you save personal information, view past orders, and streamline purchases, especially for popular items that sell out quickly.

To create an account, click ‘Sign In’ in the menu bar and set up your profile. Log in before a shop update to be ready at checkout. Your saved information is secure and visible only to you. I cannot access your credit card details.

• Desktop: Click the icon in the top-right corner of your screen and follow the steps to create an account.

• Mobile: Tap the ‘Sign In’ button in the bottom-left corner of your screen.

Be sure to create your own unique password—this is not where you enter the ‘First Access Password.’

Seconds are pottery pieces with minor flaws, such as warping or glaze irregularities, that don’t meet mint condition standards. Instead of discarding them, I offer these discounted items to my customers.

Seconds are clearly labeled and include rubber bumpers or buttons to level any warping. Pricing reflects the severity of the flaw, detailed in the product description.

To know when seconds are available, sign up for my newsletter for notifications!

All our products are sold exclusively on my website. I do not have stockists or a physical storefront. If an item you want is sold out, sign up for the waitlist on its product page to be notified when it’s back in stock!

• Discount codes cannot be applied retroactively to completed purchases.

• Expired discounts and special offers will not be honored.

• Orders cannot be canceled or modified to apply new discounts or special offers.

• If a discounted item is returned, the refund will reflect the amount paid after the discount.

• Discount codes cannot be applied to the purchase of gift cards.

• Discount codes do not apply to shipping costs unless explicitly stated.

• We are not responsible for discount codes not applied due to technical errors or user mistakes. Please contact us before completing your purchase if you experience issues.

Newsletter subscribers enjoy exclusive perks, including first access to shop restocks. Stay in the loop and never miss an update—sign up HERE

If you can’t find your welcome email, check your Promotions or Spam folder—it often ends up there due to email filters. To ensure you receive future emails, add hello@sylvanclayworks.com to your contacts!

I value your inbox! The newsletter only includes important updates like restock dates, surprise restocks, new policies, discount codes, and behind-the-scenes content. Expect no more than 1-5 emails per month.

Weights vary by size:

• Moon Palettes: 5 oz to 2 lb

• Medium Palettes: ~1.5 lb

• Large Palettes: 4-5 lb

Each product’s weight is listed in its description

Not just for watercolor! The glazed surface is stain-free, making it perfect for any type of paint. If you're unsure, test your paint on a thrifted ceramic item first.

They’re semi-permanent—available until we decide to retire them. So, grab one while you can!

Yes! For watercolors, let your paint dry and rehydrate when ready to use. To protect your palette, use a cushioned laptop box or similar packaging. If the paint is wet, plastic wrap works perfectly.

No, each palette is handmade and hand-glazed, which adds unique character. Expect charming imperfections like glaze waves and speckles from minerals in the clay, making each piece one of a kind.

Shipping costs cover more than postage. It includes materials, time, and care to ensure safe, eco-friendly delivery. I use flat-rate fees based on weight for each country.

Yes, I refund excess shipping costs for combined shipments. Orders are automatically combined for eco-friendliness and convenience. If you didn’t receive a refund, it’s likely there were no excess charges or I missed notifying you. Feel free to email me at hello@sylvanclayworks.com to check!

Yes, I do! If your country isn’t listed, email me at hello@sylvanclayworks.com to see if it can be added.

I primarily use USPS, but may use UPS or FedEx for larger shipments.

I ensure safe delivery with at least 2” of clearance, wrapping each item in brown and hexcel paper, and using eco-friendly packing peanuts for cushioning. I have had a great record with items arriving safely. Learn more about our eco-friendly shipping HERE

You can find them HERE