All Orders

  • Due to the business only being run by Sarah, there is one shipment day a week. Please be patient.

Local Pickup

  • Please email hello@sylvanclayworks to schedule your pickup time. The pickup location is The Clay Lady; 1416 Lebanon Pike Nashville TN 37210

Shipping Domestic

All packages are shipped within 10 business days via USPS 2-3 day Priority, Fedex 3-5 day ground, or UPS ground. Orders under 1 pound will be shipped USPS first class.

  • You will receive an email notification with a tracking number when your order is scanned at the designated carrier.

  • Standard priority shipping insurance is included in any domestic shipment.

  • Refunds will not be given for lost or stolen packages. Customers must file a claim with the shipping provider.

  • It is the customer's responsibility to provide a secure shipping location (e.g., a location with a video camera at the front door).

Shipping International

  • International shipping rates vary by destination country and weight.

  • If your country is not listed, please check international restrictions or email hello@sylvanclayworks.com.

  • International taxes and duties are not included in shipping costs and must be covered by the customer.

  • USPS does not offer insurance over $100 for international shipments, and choosing international shipping is at the customer's risk for breakage.

  • Sylvan Clayworks cannot guarantee a tracking number to the final destination point for any international shipment once it leaves the United States.

  • Refunds will only be issued for international packages if returned intact to the sender. Customers must pay for shipping again before the package is resent.

  • Exchanges are never provided for international shipments; broken items will be refunded with proper documentation and within 3 days of delivery.

Returns and Exchanges - (Domestic Shipments only)

  • Exchanges are not an option due to our business structure and limited inventory.

  • Returns are accepted only for defects in product manufacture affecting functionality, reported within 5 business days of receipt. *Please note that these are Handmade products and may have imperfections that do not qualify for refunds.*

  • Contact hello@sylvanclayworks.com for issues with product function.

  • A $12 Return restocking fee applies, deducted from the reimbursed order. Original shipping costs are non-refundable.

  • Web specials and Seconds are final sale, non-returnable, non-refundable, and non-exchangeable.

Discounts and Specials

  • Refunds for missed specials or sales will be honored within 3 days of purchase.

  • Discount codes cannot be applied after purchase.

Holiday Orders

  • Holiday Shipping: Delivery by important holidays is not guaranteed. Check USPS Holiday Shipping deadlines.

  • International Holiday orders may experience longer delivery times, especially in December.

  • Combined orders with identical billing and shipping addresses will be automatically combined.

  • No order cancellations accepted due to late delivery or postal delays.

Breakage

  • Report any breakage in a domestic shipment to Sylvan Clayworks within 5 business days of receipt.

  • Sylvan Clayworks is not responsible for damage during shipping. Customers must file a claim with the carrier.

  • Exchanges are not provided for international shipments; broken items will be refunded with proper documentation.

Canceling Orders

  • In-stock orders can be cancelled and refunded within 3 days of purchase if the order has not been shipped.